About NovifyAI
NovifyAI builds focused AI products that turn complex technology into clear, useful tools. We work across models, infrastructure, and product experiences with a strong bias toward quality, ownership, and real outcomes.
About the role
The Account Manager owns the commercial relationship across a portfolio of enterprise customers. You will ensure each account receives real value from NovifyAI's products, expands into useful new workflows, and renews with confidence.
You will work at the intersection of the customer, delivery, product, and go-to-market teams. What you learn in the field will directly influence product priorities, pricing, and the way we support customers after launch.
What you'll do
- Own renewals, expansion, cross-sell, and net revenue retention across your accounts.
- Build trusted relationships from operational teams to executive sponsors.
- Identify new use cases and business units where NovifyAI can create measurable value.
- Lead renewal negotiations, including pricing, scope, and contract structure.
- Run structured account reviews using product usage, delivery metrics, and customer feedback.
- Coordinate closely with delivery and product teams to maintain quality and clear expectations.
- Turn customer feedback and competitive insight into actionable product context.
- Help build account segmentation, health scoring, expansion, and renewal playbooks.
What we're looking for
- 5+ years in account management, customer success, or post-sales work within B2B software or enterprise technology.
- A track record of owning commercial outcomes, renewals, and account expansion.
- The ability to understand APIs, integrations, and AI workflows well enough to lead credible customer conversations.
- Strong communication across operational, technical, executive, and procurement stakeholders.
- Comfort using product data and account signals to make decisions.
- Experience building process while operating in a fast-moving company.
Bonus points
- Experience with AI, language, voice, vision, or document products.
- Experience working alongside solutions, delivery, or forward-deployed engineering teams.
- A background in consulting, solutions engineering, or customer success.
Why NovifyAI?
Join a small, ambitious team working across AI research, engineering, design, and go-to-market. You will have meaningful ownership from day one, work closely with people who care about their craft, and help shape products that are built to be used—not simply demonstrated.
We care more about your ability to own the outcomes described here than matching every line. If the work excites you and you believe you can do it well, we want to hear from you.